SERVICES WE PROVIDE:
- Standard Delivery
- Next Day Delivery
- Same Day Delivery (Bradford and surrounding areas)
- Standard Delivery
- Express Delivery
Any READY TO DISPATCH (RTD) items purchased are dispatched 1-2 working days of cleared payment.
Standard UK delivery is weight based and the price will vary depending on the product and quantities purchased. Items are sent via Royal Mail 1st Class Signed For. Royal Mail aim to deliver all 1st class packages within 1-2 working days from the day of dispatch.
NEXT DAY DELIVERY (UK)
To qualify for next day delivery orders must be placed before 1pm Monday to Thursday, excluding any public holidays.
Next day delivery applies only to ready to dispatch items.
If you opt for the next day delivery option for any made to order items, your order will be dispatched 2-3 weeks from the date of order. When dispatching your order, it will be shipped using our next day delivery service.
SAME DAY DELIVERY (BRADFORD)
We now provide a premium service for customers who are based in Bradford and surrounding areas on the same day, 7 days a week. Delivery will be made by hand by a member of our team.
If you wish to receive same day delivery, please contact us first on +447879549024. If you are unable to get through to a member of our team, please leave a message and we will get back to you as soon as possible.
Same day delivery is applicable to ready to dispatch items only.
INTERNATIONAL STANDARD DELIVERY
All international deliveries are sent via tracked post via Royal Mail and can take anywhere between 5-10 working days for delivery from the date of dispatch.
Please note, some parts of the world can take several weeks to be delivered. Please be wary of any countries that require a PO Box address for successful delivery.
INTERNATIONAL EXPRESS DELIVERY
We provide a tailored express service for international customers for both ready to dispatch and made to order purchases. Express delivery prices will vary depending on the location, weight and the date the package is required. In order to obtain a shipping quote, please contact us directly on +447879549024 and leave a message with your requirements.
MADE TO ORDER
When placing a made to order purchase, please allow approximately 2-3 weeks for us to process, produce and dispatch your order.
Although all our Abayas are made to order, we always have a small selection of Abayas that are available for immediate dispatch. These can be found under our Ready to Dispatch section and/or identified with the RTD tag. Orders that are placed with a mixture of both ready to dispatch and made to order items will be dispatched when all items are ready.
UNCLAIMED PARCELS SENT BACK TO US
A signature will always be required at delivery, so it is vital someone is available at the provided address to accept the parcel. Unfortunately, on rare occasions parcels are sent back to us in the post. In these circumstances shipping fees will need to be repaid in order for the package to be sent out a second time.
If the item purchased is a RTD item, the buyer can request a refund instead. Refunds made in this instance would be minus any shipping costs. If the item is a made to order item, a partial refund will be issued. This is mining any shipping costs plus a 25% manufacturing and restocking fee.
HANAA does not take responsibility for any incorrect details provided, or for any unclaimed parcels by the buyer. Please make sure correct details are provided at checkout.