Contemporary. Modest. Stylish.

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Returns

RETURNS

In order to avoid any disappointment, we aim to advertise our products as accurately as possible. All items have a full description, measurements, material detail etc listed on each individual production page. Please bare in mind, the colour you see on screen may vary slightly from the actual colour. This is due to professional lighting and photography, and screen monitor/brightness variations.

If for whatever reason, you are not completely satisfied with your purchase, please contact us directly on info@hanaacollection.com within 3 working days of receipt of your package, with your order number, your requirements, and the reason for your return.

It is the buyers responsibility to ensure the package is received back by us. Therefore we recommend using a trackable service with confirmation of delivery. Unfortunately we cannot be held responsible for packages lost in the post that have not been received by us.

Any returned items must be sent back in unworn and unused condition, with all original tags still intact. Any defects to the products returned such as marks, stains, damages or any distinct smells which suggests use of the product will result in a non refund.

Failure to send back any items in it’s original condition may result in a deduction in fees of the refund.

Please allow up to 14 working days from the date you sent your items back for your refund to be received.

 

EXCHANGE

If you would like to exchange your item please follow the same process as above. Buyers can exchange for the same or an alternative product.

 

SALE/DISCOUNTED ITEMS

We do not accepts returns on any sale items or purchases made with a special offer/discount code.

 

MADE TO ORDER

Made to order Abayas are Abayas that are made only after a purchase is confirmed and finalised. The order is made in specifically for the customer in the selected size, colour and length. For this reason, any made to order garments that are returned will incur a fee of 25% consisting of a 20% manufacturing fee and a 5% restocking fee. We strongly recommend viewing all details for the product you are purchasing. Our size chart is available on each product page. If you are unsure about anything, we advise speaking to a member of our team for any suggestions or advice.

Please allow between 2-3 weeks before dispatch of any made to order purchases.

 

CANCELLATIONS

If you wish to cancel an order that has already been placed, please contact us within 24 hours of your order confirmation. A full refund will be issued provided your order has not already been processed or dispatched. Any later than this and we may not be able to fulfil your request due to the purchase already being processed/dispatched.

Made to order Abayas can also be cancelled, in terms of a refund. Please view our refund policy above for any details.

 

DISCLAIMER

All our products are made by hand. In some instances, a garment may vary very slightly in terms of pattern/colour to the original design due to unavailability of materials at the time. We take great care to ensure the closest possible match is used.

Any Abayas that are made with delicate beading, embellishments and embroidery detailing may have minor imperfections and cannot be deemed as a fault in the garment. Abayas with such details are fragile and must be used and taken care of.

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