H A N A A

CHUNKY KNIT CO ORD SET - Beige

CHUNKY KNIT CO ORD SET - Beige

What size do I need?

Abayas are generally a loose-fitting and full length garment. All our abayas come in a freesize fitting with a variety of lengths. Please measure using the size chart below.

If you plan to wear with heels it's best to opt for 1-2 sizes above your usual size. Sleeves come in a standard size length.

REGULAR FIT - Standard Abaya sizing (one size fits all).

SLIM FIT - Slim fit option for petite sisters (size small or below).

If you require help choosing a size, please email us on info@HanaaCollection.com with your size and height.

SERVICES WE PROVIDE:

UK –

• Standard Delivery
• Next Day Delivery
• Same Day Delivery (Bradford and surrounding areas)

WORLDWIDE –

• Standard Delivery
• Express Delivery

STANDARD DELIVERY

Any READY TO DISPATCH (RTD) items purchased are dispatched 1-2 working days of cleared payment.

Standard UK delivery is weight based and the price will vary depending on the product and quantities purchased. Items are sent via Royal Mail 1^st Class Signed For. Royal Mail aim to deliver all 1^st class packages within 1-2 working days from the day of dispatch.

NEXT DAY DELIVERY (UK)

To qualify for next day delivery orders must be placed before 1pm Monday to Thursday, excluding any public holidays.

Next day delivery applies only to ready to dispatch items.

If you opt for the next day delivery option for any made to order items, your order will be dispatched 2-3 weeks from the date of order. When dispatching your order, it will be shipped using our next day delivery service.

SAME DAY DELIVERY (BRADFORD)

We now provide a premium service for customers who are based in Bradford and surrounding areas on the same day, 7 days a week. Delivery will be made by hand by a member of our team.

If you wish to receive same day delivery, please contact us first on +447879549024. If you are unable to get through to a member of our team, please leave a message and we will get back to you as soon as possible.

Same day delivery is applicable to ready to dispatch items only.

INTERNATIONAL STANDARD DELIVERY

All international deliveries are sent via tracked post via Royal Mail and can take anywhere between 5-10 working days for delivery from the date of dispatch.

Please note, some parts of the world can take several weeks to be delivered. Please be wary of any countries that require a PO Box address for successful delivery.

INTERNATIONAL EXPRESS DELIVERY

We provide a tailored express service for international customers for both ready to dispatch and made to order purchases. Express delivery prices will vary depending on the location, weight and the date the package is required. In order to obtain a shipping quote, please contact us directly on +447879549024 and leave a message with your requirements.

MADE TO ORDER

When placing a made to order purchase, please allow approximately 2-3 weeks for us to process, produce and dispatch your order.

Although all our Abayas are made to order, we always have a small selection of Abayas that are available for immediate dispatch. These can be found under our Ready to Dispatch section and/or identified with the RTD tag. Orders that are placed with a mixture of both ready to dispatch and made to order items will be dispatched when all items are ready.

UNCLAIMED PARCELS SENT BACK TO US

A signature will always be required at delivery, so it is vital someone is available at the provided address to accept the parcel. Unfortunately, on rare occasions parcels are sent back to us in the post. In these circumstances shipping fees will need to be repaid in order for the package to be sent out a second time.

If the item purchased is a RTD item, the buyer can request a refund instead. Refunds made in this instance would be minus any shipping costs. If the item is a made to order item, a partial refund will be issued. This is mining any shipping costs plus a 25% manufacturing and restocking fee.

HANAA does not take responsibility for any incorrect details provided, or for any unclaimed parcels by the buyer. Please make sure correct details are provided at checkout.

In order to avoid any disappointment, we aim to advertise our products as accurately as possible. All items have a full description, measurements, material detail etc listed on each individual production page. Please bare in mind, the colour you see on screen may vary slightly from the actual colour. This is due to professional lighting and photography, and screen monitor/brightness variations.

If for whatever reason, you are not completely satisfied with your purchase, please contact us directly on info@hanaacollection.com within 3 working days of receipt of your package, with your order number, your requirements, and the reason for your return.

It is the buyers responsibility to ensure the package is received back by us. Therefore we recommend using a trackable service with confirmation of delivery. Unfortunately we cannot be held responsible for packages lost in the post that have not been received by us.

Any returned items must be sent back in unworn and unused condition, with all original tags still intact. Any defects to the products returned such as marks, stains, damages or any distinct smells which suggests use of the product will result in a non refund.

Failure to send back any items in it’s original condition may result in a deduction in fees of the refund.

Please allow up to 14 working days from the date you sent your items back for your refund to be received.

EXCHANGE

If you would like to exchange your item please follow the same process as above. Buyers can exchange for the same or an alternative product.

SALE/DISCOUNTED ITEMS

We do not accepts returns on any sale items or purchases made with a special offer/discount code.

MADE TO ORDER

Made to order Abayas are Abayas that are made only after a purchase is confirmed and finalised. The order is made in specifically for the customer in the selected size, colour and length. For this reason, any made to order garments that are returned will incur a fee of 25% consisting of a 20% manufacturing fee and a 5% restocking fee. We strongly recommend viewing all details for the product you are purchasing. Our size chart is available on each product page. If you are unsure about anything, we advise speaking to a member of our team for any suggestions or advice.

Please allow between 2-3 weeks before dispatch of any made to order purchases.

CANCELLATIONS

If you wish to cancel an order that has already been placed, please contact us within 24 hours of your order confirmation. A full refund will be issued provided your order has not already been processed or dispatched. Any later than this and we may not be able to fulfil your request due to the purchase already being processed/dispatched.

Made to order Abayas can also be cancelled, in terms of a refund. Please view our refund policy above for any details.

DISCLAIMER

All our products are made by hand. In some instances, a garment may vary very slightly in terms of pattern/colour to the original design due to unavailability of materials at the time. We take great care to ensure the closest possible match is used.

Any Abayas that are made with delicate beading, embellishments and embroidery detailing may have minor imperfections and cannot be deemed as a fault in the garment. Abayas with such details are fragile and must be used and taken care of.